Frequently Asked Questions
Everything you need to know about your FilterBaby experience.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within the continental US generally takes 3-7 business days, while international shipping can take 10-21 business days depending on the destination.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the item in its original packaging for a full refund, minus shipping costs.
How do I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are FilterBaby products compatible with all faucets?
Our filters are designed to fit most standard US faucets. Each kit includes multiple adapters to ensure a proper fit. Please check our compatibility guide on the product page for specific dimensions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Shop Pay.
How often should I replace my filter?
For optimal performance and water quality, we recommend replacing your filter cartridge every 3 months, depending on your local water quality and frequency of use.