Returns & Exchanges
At FilterBaby, we want you to be completely satisfied with your water filtration experience. If you are not happy with your purchase, we offer a 60-day money-back guarantee on all products in their original packaging.
Initiate Your Request
Visit our online return portal with your order number and email address to begin the return or exchange process.
Print Your Label
Once approved, we will email you a prepaid shipping label and a return authorization form to include inside your package.
Package Your Items
Securely pack the items in their original FilterBaby packaging to ensure they are protected during transit back to our warehouse.
Receive Your Refund
After we receive and inspect your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing